My employment journey

Explore my professional path, highlighting key roles, significant achievements, and the skills I've cultivated throughout my career. Discover how my experiences have shaped my expertise.

Regional sales manager: coaching and growth

As a Regional Sales Manager, I've had the privilege of leading and coaching a dedicated team. My focus was on fostering a collaborative environment that encouraged professional growth and exceptional performance. I am particularly proud of leading my team to significant year-over-year revenue growth for the past three years, all while developing a highly cohesive and motivated group of professionals.

Customer service associate: transforming practices

In my role as a Customer Service Associate, I focused on developing innovative solutions for clinicians. This experience allowed me to work closely with physicians, directly aiding them in transforming their practices through effective problem-solving and tailored support. This role was instrumental in honing my ability to understand complex needs and deliver impactful solutions.

Skills developed: coaching, training, and education

Through these various roles, I have significantly developed and utilized a core set of skills vital to my professional success. These include effective coaching, comprehensive training methodologies, and the ability to design and implement impactful education programs. These skills have been crucial in empowering teams and transforming professional practices.

Employment History and Skills Development

Smith+Nephew 2018 – present

Regional Sales Manager – Quebec and Atlantic

Lead and coach a high-performing sales team in the medical device industry
Responsible for annual revenue generation of ~ $16M annually
Lead and develop onboarding training programs for new hires as well as skills development for the team
Lead and develop Medical Education events for clinicians in the region and nationally

KCI Medical 2012 – 2018

Territory Manager – Nova Scotia

Responsible for sales of negative pressure wound therapy devices for the assigned territory
Provide education on safe and effective use of company products for clinicians and patients
Launch new products in the market and provide all required clinical support

SunLife Financial 2012

Licensed Life Insurance Provider

Sales of life insurance products, working with potential clients to determine their insurance needs

Triton Pharma 2012

Pharmaceutical Sales Representative – Nova Scotia, New Brunswick, Prince Edward Island

Sales of women’s health and dermatology products in the assigned territory

Merck 2001 – 2012

Customer Service Associate

Physician support role to explore and develop ways to partner with physicians to improve patient care and practice management. For example working within clinics to analyse patient flow, leading to the addition of a family practice nurse to the practice which improved patient care and streamlined operations allowing physicians to see more patients which offset the cost of the nurse salary to the practice
Organize and conduct focus groups with family physicians and specialists to identify practice gaps, work with medical education to develop learning objectives and program accreditation based on needs assessment, develop and implement education programs and evaluation of learning outcomes.
Prepare for market launch of a new class of diabetes medication with a novel mechanism of action. For one year prior to launch I conducted intensive education sessions on the physiology of diabetes and the pathways on which the medication acted in order to ensure understanding of the product at launch.

Hospital Specialist – Endocrinology and Cardiology

Work with specialists to develop education for family physicians on disease states and product use according to knowledge and treatment gaps that were identified
Work with accrediting bodies to obtain accreditation of medical education programs
Attend international conferences in Endocrinology and Cardiology (such as the Canadian College of Cardiology and American College of Cardiology meetings) to ensure my knowledge included the latest advancements in research and treatment options

Product Specialist – Cardiology, Endocrinology, Rheumatology, Asthma, Vaccines

Promote assigned products to family practitioners to ensure appropriate use and increase sales
Responsible for logistics of medical education events
Plan and execute product inservice education sessions

Life Experience

Life experience has been one of the most influential sources of learning throughout my educational journey. Transformational experiences such as marriage and the births of my three children took me from Ontario back home to Nova Scotia. As a mother to three young children I experienced a dramatic shift, as my personal goals were no longer aligned with my professional goals and career trajectory. I then took a step back from advancing my career in order to focus on priorities at home. A divorce and becoming a single professional once again required significant reflection and re-prioritization of home versus career. Embarking on the Master of Adult Education program reflects the evolution of both my life at home and my career – my children are approaching young adulthood providing me with the time and energy to complete the program, I am in a stable and supportive relationship with a partner who encourages me to achieve this goal I have set for myself, and as my children leave home and reach independence I intend to use this program as a stepping stone to make a career change into education.

My professional roles, leadership responsibilities, successes, and challenges have provided opportunities to apply theory, reflect on practice, and develop new perspectives. These experiences have deepened my understanding in ways that formal education alone could not, reinforcing my belief that meaningful adult learning is grounded in reflection on lived experience. As I continue to learn, I recognize that experience is not simply a source of knowledge but a catalyst for critical reflection, personal growth, and ongoing professional development.